This Privacy Policy explains how Basha Technology Solutions LLC, a Sharjah, UAE corporation (“Azuri,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you use getazuri.com and the Azuri platform (the “Service”). If you have questions, contact us at privacy@getazuri.com.
1.Who is responsible for your data
Basha Technology Solutions LLC, registered in Sharjah, UAE, is responsible for the personal information described in this policy.
When businesses use Azuri to create videos that include other people’s information, such as a brand ambassador’s photo, the business is responsible for having a lawful basis and any required consent for that information, as set out in our Terms.
2.Information we collect
Information you give us
- Account information. your name, email address, password, company name, and role.
- Brand and product content. logos, brand books, website and product links, product details, scripts, and other materials you provide.
- Photos and avatar data. reference photos you upload to create custom avatars, and consent or verification videos where required.
- Payment information. billing details and transaction history. Card details are processed by our payment provider, Stripe, and we do not store full card numbers.
- Communications. messages you send to our support team, feedback, and survey responses.
Information collected automatically
- Usage data. the features you use, videos you create, token usage, and actions in the app, collected using analytics tools such as Mixpanel and Google Analytics.
- Device and log data. IP address, browser type, device type, operating system, and approximate location derived from your IP address.
- Cookies and advertising data. including cookies and pixels from Meta and Google used for advertising. See section 10.
Information from others
- Sign-in providers. if you sign in with Google or another provider, we receive basic profile information such as your name and email.
- Public website data. when you paste a website or product link, we collect publicly available content from that page, such as product names, descriptions, images, and brand colors, to create your videos.
3.Photos, facial data, and avatars
When you create a custom avatar from a photo, our systems may analyze facial features to generate a realistic avatar. Some laws treat this as biometric data, including several US state laws such as the Illinois Biometric Information Privacy Act, and the UK GDPR.
We handle this data with extra care:
- We use photos and facial data only to create the avatar you requested, to verify consent, and to prevent misuse, such as blocking avatars of public figures.
- We obtain explicit consent before processing a real person’s photo for an avatar, and we may require that person to complete a consent video.
- We never use photos, facial data, or any of your content to train AI models.
- We do not sell photos or facial data, and we do not use them to identify people for any other purpose.
- We delete reference photos, consent videos, and related facial data within 1 month of upload.
4.How we use your information
We use personal information to:
- create your account and provide the Service, including generating videos, avatars, voiceovers, and scripts;
- process payments and manage your token balance;
- verify consent for custom avatars and prevent fraud, abuse, and misuse, such as multiple accounts used to claim the starter offer;
- provide customer support and respond to your requests;
- send service messages, such as receipts, security alerts, and important changes to our policies;
- send marketing emails about Azuri. You can unsubscribe at any time;
- understand how the Service is used and improve it, using analytics tools such as Mixpanel and Google Analytics;
- measure and improve our advertising on platforms such as Meta and Google;
- comply with legal obligations and enforce our Terms.
No AI training. We never use your content, including scripts, brand assets, product details, photos, or videos, to train AI models, and we do not allow our service providers to do so.
6.Where your data is processed
Azuri is based in the UAE, and your information is processed and stored in the USA. If you use Azuri from outside the USA, your information will be transferred to the USA, where privacy laws may differ from those in your country.
7.How long we keep your information
- Reference photos, consent videos, and facial data. deleted within 1 month of upload.
- Account information. while your account is active, and deleted within 1 month after you close it.
- Videos and brand content. until you delete them or close your account, then deleted within 1 month.
- Payment and tax records. as long as required by law, typically up to 7 years.
- Analytics and log data. 12 months.
We may keep limited information longer only where needed to resolve disputes, prevent fraud, or comply with the law.
8.Security
We use technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. No system is completely secure, so please use a strong password and keep your login details private.
9.Your rights and choices
Your privacy rights. Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete your information;
- receive a copy of your information in a portable format;
- limit the use of sensitive personal information, such as facial data;
- withdraw consent at any time.
US residents. Residents of California, Colorado, Connecticut, Virginia, and other states with privacy laws have the rights above. We will not discriminate against you for exercising them.
Opt out of advertising sharing. To opt out of Meta and Google advertising cookies, use the “Do Not Sell or Share My Personal Information” cookie settings. We also honor Global Privacy Control (GPC) browser signals as an opt-out request.
UK and other international users. If you are in the UK or another country with privacy laws, you have the rights provided by your local law, including the right to complain to your local data protection authority, such as the UK Information Commissioner’s Office.
Marketing emails. You can unsubscribe using the link in any marketing email.
To make a request, email privacy@getazuri.com or use in-app settings. We may need to verify your identity first, and we respond within the time required by law.
11.Children
Azuri is not intended for anyone under 18, and we do not knowingly collect personal information from children. Avatars may not be created from photos of minors. If you believe a child has provided us with personal information, contact us and we will delete it.
12.Governing law
This Privacy Policy is governed by the laws of Sharjah, UAE, without limiting any rights you have under the privacy laws of the place where you live.
13.Changes to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Service before they take effect.
14.Contact us
For privacy questions or requests, contact:
Basha Technology Solutions LLC Sharjah, UAE privacy@getazuri.com